Return Policy:

  • Exchanges and returns can easily be made via our online returns environment . 
  • You can register the product for return within 30 days of receipt without giving a reason, provided it meets our return conditions. You then have 14 days to actually return the product. You will then be refunded the full order amount including shipping costs.
  • We use the same payment method for the refund as was used for the original transaction. 
  • We strive to process and refund your return as quickly as possible after receipt, and no later than within 10 working days. 
  • We advise you to keep the shipping receipt with Track & Trace code in order to track your shipment. 

Return conditions:  

  • Returning a product is free, please use the return label (download via the returns portal ).  
  • Return the product with all supplied accessories, if reasonably possible, in the original condition and packaging (including protective material). 
  • The product must not be worn or damaged. If the product is damaged or has signs of wear, we can charge a depreciation.  
  • Orders that fall outside the 30-day return period will not be returned.  
  • Earrings may not be exchanged or returned for reasons of hygiene.  

We may charge you a depreciation in the following cases: 

  • If the product is returned damaged, but can be repaired, we will contact you about the procedure. In this case, costs may be charged. 
  • If the product is returned damaged and/or with signs of wear, but cannot be repaired, we will contact you. In that case, the depreciation can amount to 100% of the purchase amount.